Since we moved, I informed all the corporations to send all correspondences to the new place with immediate effect.
Somehow, letters from Hong Leong Bank with whom we have a home loan, was till being sent to the old address. I called up the customer service line and they told me that their system still reflects the old address. Perhaps the letter did not reach them?
So I faxed the change of address letter to the KL Main brand in Jalan Perak and then posted it again. I spent all of today calling the bank to see if they received the fax but no one picked up. I tried all different extensions from Home Loans to Current Accounts to Customer Service, trying to get hold of someone, anyone. I made 6 calls and spent a total of 1 hour dialling, pressing buttons and being put on hold and still no one picked up.
This is the Main Branch, the HQ of Hong Leong. How can it be that no one is around to answer the phone. I even ensured that it's not a public holiday and that the bank was indeed open today.
I'm so disappointed in all the banks. I've had issues with HSBC, Alliance Bank and Maybank (several) before and now I'm adding Hong Leong to the list of Crap Banks.
Somehow, letters from Hong Leong Bank with whom we have a home loan, was till being sent to the old address. I called up the customer service line and they told me that their system still reflects the old address. Perhaps the letter did not reach them?
So I faxed the change of address letter to the KL Main brand in Jalan Perak and then posted it again. I spent all of today calling the bank to see if they received the fax but no one picked up. I tried all different extensions from Home Loans to Current Accounts to Customer Service, trying to get hold of someone, anyone. I made 6 calls and spent a total of 1 hour dialling, pressing buttons and being put on hold and still no one picked up.
This is the Main Branch, the HQ of Hong Leong. How can it be that no one is around to answer the phone. I even ensured that it's not a public holiday and that the bank was indeed open today.
I'm so disappointed in all the banks. I've had issues with HSBC, Alliance Bank and Maybank (several) before and now I'm adding Hong Leong to the list of Crap Banks.
