TNB Called Me Back

Wow! I'm impressed! TNB actually called me back after I made the email complaint. They explained the bills and clarified the amount. And today, someone else called again to check if someone has called me to settle my issue. And she said that she will send me a summary of the current amount via email. And she did. Wow .... maybe they read my blog & Facebook about how upset I was? Well they redeemed themselves this time.

Tenaga Nasional Berhad - What Customer Service?

I received 2 electric bills and am confused as to which one to pay as there are 2 different amounts. So I've been trying to call TNB since last week to get clarification. There are several numbers to call, 2 stated on the bill itself and a few on their website. So I called all of them and could get through to none.

So after waiting for a long time, I requested for a call-back but no one has called me since.

Finally today I got through to someone who told me I got the wrong number despite that number being stated on the website. I called the number she gave me instead ......but no one picked up.

I got fed up and I sent a feedback to customer service via their website. I was pleasantly surprise to receive a response that I could call up Ong Li Ling at extension 5176 or 5184 for follow up or further enquiries.

I did just that and someone picked up! It's so good to hear a human voice after an hour of listening to a machine. I asked for Miss Ong but she was out and was transferred to someone else .... who was not at her desk.

I'm back to square one. So frustrating!

I must have spent a total of about 2 hours trying to get in touch with someone so I know how much to pay THEM.

Customer service my arse!