Ikea Called Regarding the Missing Meatballs Within 24 Hours

After 2 emails from me and a long follow up email from Jasmine, I received a call from Ikea! They explained that there was a problem with the quality of the meatballs and they are sourcing for a new supplier.

Unfortunately they were unable to tell when the meatballs will be available again.

They probably think that Jas and I are some kinda psycho meat ball lovers who’s experiencing withdrawal symptoms from Swedish meatballs.

I’m slightly surprised they called to follow up. On one hand, I expected them to call because they are an international company but on the other hand, customer service in Malaysia is so crap (I’ve still not received any word from BAT despite informing several friends who work there. I could write in formally but quitting seems like the better idea) that I’ve learn to lower my expectations.

But bottom line is that they did call to follow up within 24 hours. That’s pretty amazing.

I now hope that they have the good sense to reply my email inquiry which I also CCed to 20 other friends.

Only then will I be convinced that Ikea’s customer service is on par with international standards.

I’m contented enough for now but I hope they bring the meat balls back soon!

Bring the Meatballs Back!

Ikea is not only known for their furniture but their food too. Besides furniture and food, I often go to Ikea to :

- play with the animals (and try not to bring any back with me though Ashton, the Minnen Ratta, put the guilt trip on me so I had to bring him back home and I now love him to bits)

- walk around when I’m bored and end up buying something small which I don’t need but is cute so I can’t resist like the jigsaw puzzle shaped ice cube makers

- take a nap on the beds or sofa beds

- do a sales pitch and try and sell a sofa bed to the customers

- sit in the ‘living room’ with friends and pretend I’m hosting a tea party

Today, Michelle Who Stays on the Seashore, Sin Cyn and I went to Ikea for lunch. We already knew that the Ikea Café no longer served the Swedish meatballs, though we don’t know why. We heard some rumour about it being not halal. Anyway, the last time we were there, the meatballs were replaced by something else that I can only describe as flattened meatballs. They tasted about the same but it was slightly crispier, due to the shape.

We headed to the café today and there were no meatballs! Flattened or otherwise. Ikea is famous for their Swedish meatballs! How can they not have it on the menu?

I asked the server who told me that it’s simply no longer on the menu and he doesn’t know when it will be brought back. I asked the cashier and she said that there’re a problem with the supplier.

I then called Ikea Customer Service and they put me on hold so many times. They really should not call themselves Customer Service. I’ve just emailed them instead. I need an answer. They need to bring the meatballs back. I’d really like it if they would offer both the traditional meat balls and “meat flatties”. Maybe I’m asking for too much but just bring one version back.

And they need to take the sign out from the car park area.