The quality of cigarettes has been deteriorating. I was smoking Marlboros but due to the Dunhill conversation programme and also it’s higher quality, I switched to Dunhill.
Now, I find that the quality of Dunhill Red appalling. This may be due to the fake cigarettes flooding the market but as a loyal Dunhill customers, this is so discouraging especially for those who have been smoking it for decades. Twice so far in the last 2 months, I encountered people who bought a bad pack of Dunhills. Paul opened a new pack of Dunhill Reds to find that there were 16 sticks in the pack and at another time, a friend opened a new pack and found that the sticks were not rolled properly. See pic below.
Besides the low quality of Dunhill Reds, Dunhill D360 Menthol Lights are not fresh and neither are the Dunhill Fine Cut Menthol Lights. This could be attributed to less people smoking those variants which results in slower moving stock which causes the cigarettes to go stale. But if I’m going to pay a price that’s higher than normal premium cigarettes, I’d expect some sort of quality.
I’ve complained to several friends who work at BAT or have connections to the company but I’ve not received any follow up so far.
First, bad quality cigarettes. And now bad customer service follow up? This reflects extremely badly on BAT which I previously held in good light.
This is disappointing indeed.
I’ve since switched back to Marlboro. But the taste really isn’t as good as Dunhill.
So both Marboro and Dunhill (all it’s variants) suck. And I can’t smoke the value brands.
I enjoy smoking but all the cigarettes available in the market today either taste bad or are of bad quality. And I’m not going to pay good money for an inferior product.
I’m considering quitting smoking altogether.
Health reasons notwithstanding, it’s more about being ‘cheated’ by brands I used to love and was willing to pay good money for.